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PeopleStrong is a HR services company
specializing in Talent Attraction and Retention
Management solutions. Know
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BUSINESS TODAY commands the highest circulation and readership among all business magazines in India. Know
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 Note: The information contained in this document is privileged and confidential.
This document must not be used for any other purpose without the prior consent
of PeopleStrong HR Services.
In today’s context High engagement does not lead to low attrition. So it’s a
choice that everyone needs to make fast, is whether to live in this myth or walk
in the reality.
It does not take a bad event to happen, to trigger the initial thoughts of change in an employee's mind. The Push – Pull factors are becoming more of the drivers of attrition in this new economy
of India. Both internal and external circle of influence needs to be managed. Understanding and
mapping to industry benchmark will become more and more important in managing attrition.
It is important to have a study across industries to understand the various business dynamics
that are impacting attrition. This will be able to bring about an industry benchmark for employee
attrition.
1.0 Context:
a) Exit is about non‐partisan – It will increasingly be seen as an outsourcing proposition
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It is an unbiased exit feedback from the third party |
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HR face challenge with the bandwidth to manage & maintain the
process |
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Increasing challenge for the leaver to share information in a transparent
manner internally to HR |
b) Different folks – different strokes ‐ Understanding leaver's will be another important step to create an impact for the organization. It is essential to identify and bucket leaver's into similar categories and address them separately. Ideally there can be segmentation for Early leaver's, Top performers and General leaver's which needs to be looked at differently.
2.0 Exit process:
Handling leavers is another critical factor.
There is a prominent challenge in getting connected with the leaver. Thinking beyond face‐face
interaction will get us there. It is a myth that it is only the powerful way to interact, what is
important is reaching them faster and the way they are comfortable. So reach at:
Leavers' Time —› Leaver's Space —› Leaver's Mode
Using e‐forms, web based mechanism, telephonic conversations with a 24/7 approach is the
need of the hour.
"In case of PeopleStrong we conduct on an average 1 exit interview per hour"
3.0 Post –Exit:
Getting to the root and not showing symptoms
Analytics needs to be meaningful and should be able to address to the core issues to the
smallest unit possible. Measuring the temperature to be 30° or 30.5° degrees will give a same
inference that the weather is warm. So the analysis need to get to the root causes and not
evaluate symptoms. Actionable drawn from the root causes will see the true impact.
4.0 Impact:
Will Exit analytics alone control attrition?
No, this is not a shot in the arm. This has to be seen in the light of Recruitment process, Dipstick survey and Engagement initiatives to gain significant impact.
The impact of an efficient Exit management will lead in –
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Developing a Predictive Retention Modeling |
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Employee Experience Score |
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Mapping to Industry Benchmarks |
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Building Alumni |
With the war for talent on, Build Alumni will emerge as another talent pool for
organizations in future. This provides ready‐to‐operate people with complete know how
and awareness of the organization, job and reduces the learning curve drastically as
compared to the new hire. It becomes evident to create a rehire pool from the past
leaver's.
"In case of PeopleStrong clients ‐ a rehire pool to the tune of 47% of the exit's created
from 10,000 exits across 7 industries"
Reach Me: I hope you found the perspective interesting and useful. Please feel free to write to
me for any further discussions/suggestions at arindam@peoplestrong.com
About PeopleStrong
PeopleStrong is a HR services company specializing in Talent Acquisition and
Retention Management solutions. PeopleStrong has established itself as the
niche provider in HR Services Space in last 2 years. PeopleStrong has a high
quality delivery team with Strong leadership team at executive and Board level.
Incorporated in India, PeopleStrong operates in Asia Pacific region. For more
information about PeopleStrong visit www.peoplestrong.com |
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